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Organizational Providers Reports (Login ID and Password Required)

Q. How can I get an updated Individual and Group Provider Operations Handbook?

Q. What should I do if my address or telephone number changes?

Q. What should I do if my availability for referrals changes?

Q. Do I need to receive preauthorization from UBH to see Medi-Cal clients?

Q. Should I always receive a UBH authorization letter to see a Medi-Cal client?

Q. How often do I need to request additional authorizations for services to Medi-Cal clients after the preauthorized sessions have been used or expire?

Q. How can I get authorization if my adult client is in crisis and needs to be seen more then six times in a three-month period?

Q. Can providers request technical assistance?

Q. How can I obtain Language Interpreting Services for my practice?

Q. Why does the provider contract application ask me to disclose my cultural (ethnic) identity, sexual orientation, and religious affiliation?

Q. What happens if I evaluate someone referred to me by the MHP, and I determine that they do not meet Title 9 medical necessity criteria for Specialty Mental Health Services?

Q. What happens if I determine that it is time to reduce or discontinue the level of services I am providing to a Medi-Cal client?

Q. What is a Notice of Action (NOA)?

Q. What is a Second Opinion?

Q. How do I handle client complaints and grievances?